sob99 Platform Privacy Notice
This page describes what we collect when you use sob99 and how we keep that data protected. Our platform processes account registrations, payment instructions, and betting activity across football markets, live-dealer tables, slot games, and esports offerings. We handle payment data from DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Data security and lawful processing are central to how we operate.
We acknowledge that our users access sob99 from many regions—Jakarta, Surabaya, Bandung, Medan, and across Indonesia. The policy below explains how we collect, store, and process your information. We comply with applicable local laws; services are available only where permitted by local jurisdiction.
What We Collect and How We Use It
We collect your email address, phone number, full name, date of birth, and ID document when you register on sob99. This information is required to verify your identity and set up your account. During registration, you provide a preferred deposit method—DANA, e-wallet, mobile banking, or a bank virtual account number. We do not store full payment card details; payment processing is handled by our payment partners.
When you use sob99, we record your login timestamps, betting activity (game selection, stakes, outcomes), and account balance changes. We collect this data to maintain account integrity, detect unusual activity, and respond to your support requests. We also capture your device type, IP address, and browser information for security and fraud prevention.
Our servers may sit outside your jurisdiction. We employ encryption for data transmission and access controls to limit staff access to personal information. Third-party processors—payment gateways, identity verification providers, and customer-support platforms—may access limited data sets to fulfill their functions. We do not sell your personal information to unrelated third parties.
Cookies and Tracking
We use cookies to recognise your login sessions and remember your language preference. These are session-based; they expire when you close your browser or after 30 days of inactivity. We do not use cookies for cross-site advertising tracking. Analytics cookies (anonymised, aggregated) help us understand which features are used most—for example, Liga 1 match coverage or Aviator game sessions. You can disable cookies in your browser settings; doing so may reduce platform functionality.
Your Data and Our Commitments
We retain your personal data for as long as your account is active, plus seven years after closure (to comply with financial regulation). We delete payment logs after three years unless ongoing investigation requires retention. Identity documents are held for anti-fraud purposes and deleted after account closure plus five years.
If you request account closure, we anonymise your data and cease active processing. Legal holds or regulatory requirements may delay deletion. You can update your email, phone number, or address at any time in your account settings. KYC (Know Your Customer) documents—ID copy, proof of address—are encrypted and stored separately from your transactional record.
We treat your data as a trust. Breaches are reported to you within 72 hours of discovery.
For questions about this policy or to lodge a data-protection complaint, contact our support team. We respond to requests within five working days. Services on sob99 are available only where applicable law permits.