sob99 Terms of Use

When you open an account with sob99, you enter into an agreement with us about how our platform works, what you can do on it, and what happens if something goes wrong. This page sets out those terms clearly, without legal jargon where we can help it.

Our platform hosts football markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and esports betting. We process deposits through DANA, e-wallet, mobile banking, and bank virtual accounts. Everything we do rests on one premise: you know what you are using, and we tell you plainly how it works.

These terms apply to every user who registers on sob99. By creating an account, you agree to what follows. If you don't agree, do not register.

How accounts work on sob99

Account opening starts with email verification, KYC documents, and a deposit method. We ask for your ID (driving licence, passport, or national ID) and a proof of address (utility bill dated within three months, or a bank statement). This is how we confirm who you are and where you are.

Once verified, your account is active. We hold your balance in a master wallet. Every deposit, withdrawal, and bet comes from this wallet. If you win or lose, your balance updates immediately. You can check your transaction history at any time.

Deposits into sob99

We accept DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). When you deposit, the money reaches your account within minutes for mobile wallets, or within one business day for bank transfers. If a deposit fails, your money returns to the source within 3–5 business days.

Minimum deposit is our welcome offer. Maximum per transaction depends on your payment method. We do not charge a deposit fee. If your bank or wallet provider charges one, that is between you and them.

Withdrawals and review

When you request a withdrawal, we review it. This usually takes 2–4 hours on weekdays. On public holidays (Idul Fitri, Idul Adha, Imlek), processing may take longer. We check that the withdrawal account matches your KYC name and that your balance covers it. If everything is in order, we approve it. If something looks unusual—like a withdrawal to a different name or a very large amount on a new account—we may ask you to verify it by email or message.

Withdrawals go back to your original deposit method. If you deposited via mobile banking, your withdrawal comes back to local payment. We do not send money to a different account.

Bonuses and promotions

From time to time, sob99 offers bonuses. Each bonus comes with terms: a minimum deposit, a wagering requirement (the number of times you must bet the bonus amount before you can withdraw it), and eligible games. We post these terms clearly when you claim the bonus. If a bonus expires, you lose it. We do not extend or refund expired bonuses.

Disputes and complaints

If you believe something on sob99 is wrong—a missing deposit, a bet that did not settle correctly, or an account issue—contact our support team. We respond to messages in English and Indonesian within 24 hours. Provide as much detail as you can: your username, the date, the transaction ID, and what happened. We investigate and reply with our findings. If we are wrong, we put it right. If the issue came from your bank or wallet provider, we tell you that too.

Jurisdiction and your rights on sob99

sob99 is a platform that makes sports betting and casino games available in supported jurisdictions only. Our terms apply where local law permits such services. If you are in a place where these services are restricted or prohibited, do not use sob99. We cannot assist you if you do.

Your account is personal and not transferable. You cannot sell it, lend it, or let someone else use it. If we find that two accounts are linked to the same person, we close them both. We do not refund balances from closed accounts if you broke this rule.

We can change these terms. We notify you by email at least 30 days before a major change comes into effect. If you do not like the new terms, you can close your account and request your remaining balance. We process account closure within one business day.

These terms are governed by the laws of the jurisdiction in which you registered. If you and sob99 have a dispute that cannot be resolved by our support team, you may pursue it through the complaint channels available in your country. We commit to acting in good faith.